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"Do's and Don'ts" for
Communicating with the Memory Impaired

Please DO...

Listen

Use short, simple sentences and familiar words

Give directions, one step at a time

Be patient; expect repetition (e.g., the same question, over and over)

Help them fill in the blanks

Read their facial expressions and body language (even over words) and respond accordingly

Ask for heir opinion

Watch your own body language; keep it calm, positive and reassuring (the person will tend to mirror your mood)

Give them praise, love, and lots of reassurance

Let them help, even if they don't do the job "quite right" - fix it later

Respect and use their "best" time of day -- for making decisions, plans, and doing activities

Stick to as consistent a routine as possible  (do the same things at the same time of day)

Keep your sense of humor and laugh with them

Keep the environment as calm and unchanging as possible, without too many distractions (e.g., TV, radio, etc. at the same time)

Let the person make as many decisions as they still can (unless that decision jeopardizes their own safety or someone else's safety)


Please DON'T...

Correct or argue (even when you know they are wrong!)

Expect perfection

Speak for them

Do things for them that they can still do for themselves

Use long, logical explanations

Remind a person that they forget (e.g., "Don't you remember we talked about this yesterday?"...)

Talk down to a person or treat them like a child

Talk about a person in his or her presence as if they are not there (e.g., "Yesterday he couldn't remember our address."...)

Ask questions of the person that requires remembering facts

Try to explain or prepare too far in advance

Rush or hurry them

Give too many choices

Try to teach the person new things

Take negative comments they might make personally; it's the disease talking (e.g., "You're stealing from me!")

Give the person orders, demands (e.g., "Don't do that!")

Refuse help from others!